Privacy Policy

Released: Monday, April 26, 2018.

Updated:  Monday, January 8, 2024.

Welcome to Birmingham Jumpstart, Inc. We care about your privacy. Click here to read our Donor Privacy Policy. By using our website and/or related services, donating to us, or making a purchase from us, you are in full agreement with our current terms and conditions, which are frequently referred to as our Privacy Policy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, websites, and mobile applications (collectively, our “Services”).

Your data includes information such as:

  • Name
  • Address
  • Telephone number
  • Date of birth
  • Email address
  • Other data collected could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your data. It also describes options we provide for you to access, update or otherwise take control of the personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach us at [email protected]. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilize our Services.  Much of what you likely consider personal data is collected directly from you when you:

(1)    create an account or purchase any of our Services, or make a donation (ex: billing information, including name, address, credit card number, and government identification);

(2)    request assistance from our award-winning customer support team (ex: phone number);

(3)    complete contact forms or request newsletters or other information from us (ex: email); or

(4)    participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account-related information is collected in association with your use of our Services, such as account number, purchases, information requests, customer service requests, and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.

Data about the Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including those of third parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilize information.

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

These uses include:

Delivering, improving, updating, and enhancing the Services we provide to you.  We collect various information relating to your purchase, use, and/or interactions with our Services. We utilize this information to:

  • Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  • Detect and prevent fraud and abuse of our Services and systems
  • Collecting aggregate statistics about the use of the Services
  • Understand and analyze how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties. We may share your data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Serving advertisements
  • Conducting contests or surveys
  • Performing analysis of our Services and customers’ demographics
  • Communicating with you, such as by way of email or survey delivery
  • Customer relationship management.

We only share your data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing, or retaining your data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up for or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages.

Transfer of personal data abroad.  If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your data is handled according to this Privacy Policy.

Compliance with legal, regulatory, and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.

Website analytics.  We use multiple web analytics tools provided by service partners such as Google Analytics, MixPanel, and Singular to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited before visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though the information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers by their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on the URL of the website visited) when you first visit our web pages, or by utilizing settings in your browser or third-party tools, such as Disconnect, Ghostery, and others.

How you can access, update, or delete your data.

If you request to delete your data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store, and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract, or similar obligations applicable to our business operations;
  • for preserving, resolving, defending, or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your data, you can contact us at [email protected].

“Do Not Track” notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age restrictions.

Any merchandise, services, or products available for purchase are only for those over the age of 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, or false information please contact us immediately.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, on this Privacy Policy page.

Contact us.

If you have any privacy-related questions or concerns about our Privacy Policy or Services, you may contact us by either of the following methods:

  • By Email: [email protected], Birmingham Jumpstart, Inc., 1601 5th Avenue North, Suite 107, Birmingham, AL 35203.
  • By Phone: (205) 774-7100,
  • By Mail: Birmingham Jumpstart, Inc., 1601 5th Avenue North, Suite 107, Birmingham, AL 35203.

We will respond to all requests, inquiries, or concerns within 15 business days after receipt of your notification or inquiry.